Frequently Asked Questions

FAQs

A list of commonly asked questions are shown to the right, if you need to quickly go to a FAQ subject simply click the subject titles below to find the answer.

If you have any further questions or queries not covered by our FAQ please contact us.

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Logo Design FAQ
Programming FAQ
Websites FAQ
Website Design FAQ
Graphic Design FAQ
General FAQ

Logo Design:

I don’t like any of the initial concepts will I be charged?

Concepts are normally clean ideas for consideration. These ideas still take time to work on so I ask only time logged to be paid for. Copyright of initial concepts remains the property of Flying Lizard in this case.

Will I own my final logo?
Yes. We will supply you with a transfer of copyright notice with your finished design once full payment has been recieved.

Can you trademark my final logo?
Yes, please contact us for more information.

Are there additional charges for multiple colors?
Logo design is based on one full colour digital artwork file, Flying Lizard will generate a Black & White version which is needed for no colour use. It is recommended however to select no more than three base colours for an effective design. Time spent on job will be charged at an hourly rate.

How long will the logo design process take?
You largely control how long your project takes by how quickly you review and give feedback about the designs we send you.

How can I pay for my design?
Visa, Mastercard, Cheque or Internet Banking.

How do I receive my initial concepts?
You will receive your initial concepts via email in PDF format.

Can I talk to someone for design advice?
You can email your designer at anytime for guidance, recommendations, and assistance.

What if I have my own idea for the company logo?
Any idea that may help our designer create a logo to your satisfaction is welcomed.

Can you redo my existing company logo?
Yes, we can re-work your existing design or reproduce in industry standard format.

I’m not based in New Zealand can you help me?
We currently only serve customers from New Zealand & Australia. If you are outside of these two countries please contact us prior to placing an order.

What formats do I receive my completed logo design in?
We provide you with industry standard formats suitable for all print and web-based applications. AI, JPG, TIF, BMP, GIF, PDF, EPS.

How do I receive my final logo?
We deliver your final logo formats either via email or ship on CD depending on your preference.

I want my final logo flash animated, can you do this?
Yes, however animation is additional to the standard design charge.

Will my final logo be in vector format?
Yes, Vector based designs are scalable and editable and can be manipulated to any size without distortion.

Can I request additional variations of the logo formats?
Simply contact us with your requirements and we will respond promptly.

When do I receive my completed logo design?
Your final logo will be dispatched promptly on receipt of payment.

Will you supply me with the fonts used in the design?
If a set font is used in the final design this can be requested however an additional charge may apply as fonts are owned by the person who created them. Common fonts used on computer systems are not charged but legal advice should be sought in case.

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Programming

What is MySQL?
MySQL is an open source relational database management system that uses Structured Query Language (SQL), the most popular language for adding, accessing, and processing data in a database. MySQL is noted mainly for its speed, reliability, and flexibility.

Can you design and built a custom web-based application for me?
Yes, Please contact us for a free no obligation quote.

What is PHP?
The PHP Hypertext Preprocessor is a programming language that allows web developers to create dynamic content that interacts with databases. PHP is basically used for developing web based software applications.

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Websites

What is POP email?
POP stands for Post Office Protocol which is used to store and download your incoming email.

What is web hosting?
Web hosting is a place to store your website to let your customers see it. Your domain name is your address on the Internet. Web hosting includes email services so that people can send you email on your domain name. To make all this work we run a large number of high speed computers (servers) with built in redundancies so that we can guarantee your website and email will be working at least 99.8% of the time. All this is provided to you in the form of website hosting plans. Depending on the size of your website or the number email accounts you need you can choose a plan that best suites your needs. Please contact us for advice on website hosting plans and costs.

What are the 3 components needed for an online presence or website for your business?

1. Register a domain name;

Domain names are a annual fee, and can be registered with various domain name registrars. If you are unsure about how and where to register your domain name Flying Lizard will help. The domain name should be in your name, ie. so fee for the domain name will be set in your account with the registrar, you will control your domain name.

2. Web site hosting plan;

A website is a number of .php or .asp, .html and other files that all link together and they need to sit on a web server to be viewable by your customers. Web hosting is typically a monthly fee and with this fee you will get server space, bandwidth, email accounts and various web services depending on what the website is required to do. Flying Lizard will help. Again the web hosting plan will be setup in your name, you will own and control the plan as Flying Lizard is here to help build a website for your business.

3. Web site design and development;

Finally, you will need the website, which is the series of files and graphics that combined present your business online as a website. Flying Lizard will develop your website with you based on your marketing needs and what the website needs to do ie, inform your customers about your services, sell your product online or manage and present changing data to your customers.

Im currently with another hosting provider, can I switch hosting services?
Most of the time, modern CMS engines and themes are based on open source code – so if the website does not have custom features or is using modern engines you can move your website. And, why not you own it. This however does not mean another developer will know how the code is functioning, and so will take time to become familiar with it.

What does data transfer or “traffic” refer to?
Data transfer is the volume of information that is transferred to or from your website. Every time a visitor looks at your website data is transferred. Data transfer also includes any email sent to you on your domain name. All website hosting plans include a generous amount of traffic. As your site grows and increases in visitors you may need to upgrade your plan to a larger data allocation.

Does your hosting plans include web-based email?
Yes, web-based email allows you to access your emails from any computer connected to the internet.

Can I view the website statistics?
Yes, you can easily log in to your web hosting control panel and view statistical information.

What does megabytes or disc space refer to?
It is the amount of storage space you can use on our servers to hold all (web pages, images and scripts) files associated with your website.

Can I upgrade to a larger account?
Yes, At any time you can upgrade your site to a larger hosting account.

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Website Design

Can I update the content website myself?
Yes, this is called CMS or content management system. Please contact us for a no obligation free quote.

Why not just use a pre-designed template or tool like Microsoft Frontpage?
Your business will stand out with a unique, custom-designed website. Look professional and get the visibility and image you deserve with a unique website.

Can you build me an ecommerce website?
Yes, Please contact us for a no obligation free quote.

Do you submit my site to search engines?
Once your website design is complete we will submit your site to 65 search engines free of charge. Basic submission includes Google, Yahoo and Bing.

Can you optimize my site for better search engine rankings?
Yes, complete search engine optimization starts from $400 + GST. Please contact us for a no obligation free quote.

How long does it take to have a web site designed?
The time frame is determined by the size of your website and the complexity of the design. We will provide you with an estimated time frame before we start your project.

Do you work off templates?
No, all our website designs are 100% unique.

If I already have a site can you help me improve it?
Yes, We can redesign or add content to an existing site.

Can I add more pages at a later time?
Yes, you can add more pages at anytime. Please note there will be an additional fee.

Who “owns” the website after it is created?
The website is owned by you. We only reserve the right to display in our online portfolio if desired.

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Graphic Design

What software can you work with?
Adobe Creative Suite. Please contact us if you are unsure if we can work with a particular file type.

What if I am not located in your geographical area?
Many of our satisfied clients are from out of our geographical area. Most communication on a project is conducted via email, telephone and fax. All mock-ups and deliverables can be readily viewed in web format via a browser.

What kind of graphic design services do you provide?
We provide logo design, brochure design, illustrations, graphics for web sites, direct mail design, marketing, stationary — including business card, letterhead, envelope, and presentation folder design, and any other printing your business may require. Simply contact us for a no obligation free quote.

Can you design a brochure and other requirements to compliment my new branding?
Yes, Please contact us for a no obligation free quote.

How will I receive my design project once it is finished?
A finished project is yours upon receipt of final payment. We will supply the electronic files to you on CD or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.

Who owns the copyright for work done for me?
Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes on our website.

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General

Are you New Zealand owned and operated?
Yes 100%

How long have you been in business?
The Flying Lizard Limited was first established in 1997

What forms of payment do you accept?
Visa, Mastercard, Cheque or Internet Banking.

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